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How
do I place an order?
Place
an order by selecting the item(s) you want and adding them to your
shopping cart. To do this, simply click the "buy" button
next to the item. A second window will pop-up with the
contents of your shopping cart. You have the option of
continuing to shop or proceeding with check out. When
you decide to check out, enter your PayPal email address or, if you
don't have a PayPal account, click the button in the center that
says "click here if you do not have a PayPal
account". From this point, follow the prompts on screen
to enter your credit card information.
What
happens once I submit my order?
Once
your order is submitted, we will receive and review it, then you
will receive a confirmation email from Customer Service containing
order ID number. If all items are in stock, your order will be
sent to the warehouse to process for shipment. In stock orders
usually ship within three business days. If an item is out of
stock, the order is held until all items are available, then
processed and shipped. You, of course, have the option to
cancel the out of stock item from your order and ship the balance.
Important
Note - Please make sure your email address is valid and that you
periodically check it. If using PayPal, make sure your email,
on file with them, is updated and current. If you are using
any kind of email or SPAM blocker, please make sure you add customer
service's email address to your approved recipients list. 90%
of communications are done through email when purchasing from online
companies. We do not receive your phone number, from our check
out system, to contact you if we have a problem or question about
your order. Customer service will make every effort to contact you
through the email address you provided us. If we cannot
contact you, your order will be placed on hold until we are able
to. Unfortunately, if we cannot contact you within 60 days,
you will lose the ability to have a credit refunded to your credit
card. This is not our policy but the credit card companies
policy. If we are unable to contact you within 60 days, we
will automatically cancel your order and issue a web credit, for the
full amount of your order. In the event this happens,
please contact service@customdollhouse.com
or call (407) 466-6184 to make arrangements to apply your credit
towards a future order.
What
are your Privacy & Security policies?
Custom
Doll house respects everyone's right to privacy. We will not distribute
or sell any private information, ever! Please see our complete
privacy
policy.
What
are your shipping rates & policies?
Please
see our shipping rates and policies by clicking here.
How
long will it take to receive my order?
Orders
are processed the same day received. In stock orders ship
within three business days. Delivery time will vary depending
on your location. Out of stock orders are held until all items
are available.
What
is your cancellation/refund policy?
You
may cancel or return your order, for a refund, in most
instances. Please review our complete return
policy.
How
do I contact customer service?
You
may contact customer service by emailing
service@customdollhouse.com
or calling (407) 926-8590. A representative will happy to
assist you. |
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